Refund & Returns Policy

Last updated: 5 October 2026

30-day return period

You may request a return within 30 calendar days after delivery. Contact us before returning an item and provide your order number, the reason for the return and, where relevant, clear photos or video of the issue. Returns sent without prior authorisation may be delayed or refused.

Change-of-mind returns

Used or installed products may be considered for return within the 30-day period if all supplied components are returned and the product has not been damaged by incorrect installation, misuse, modification, unauthorised repair or abuse. The customer is responsible for return shipping costs for a change-of-mind return. The original shipping charge is not refundable unless required by applicable law.

Faulty, damaged or incorrect products

If an item arrives damaged, is faulty, is not as described or is the wrong item, contact us as soon as possible. We may ask for reasonable information to assess the issue. When the issue is confirmed, we will provide an appropriate remedy, which may include repair, replacement or refund. We will cover or reimburse reasonable return shipping costs for confirmed faults or fulfilment errors.

Custom and special-vehicle products

Custom-made, specially configured or special-vehicle products are not eligible for change-of-mind returns. This exclusion does not apply where the product is faulty, unsafe, not as described, does not meet an applicable consumer guarantee, or where applicable law requires a remedy.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Allow approximately 5–10 business days after processing for the refund to appear, depending on the payment provider and financial institution.

Cancellations and address changes

Orders may be cancelled or updated before dispatch. After dispatch, the return process applies. Address changes are accepted before dispatch where operationally possible.

Return address

Returns are sent to our authorised return location in Guangdong, China. For privacy and correct routing, the complete return address and return instructions are provided after the return request is approved. Do not send a product before receiving authorisation.

Australian Consumer Law

For Australian consumers, our voluntary return and warranty policies operate in addition to rights and remedies that may apply under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee or remedy that cannot lawfully be excluded.

Contact: skfspeed01@gmail.com · Phone / WhatsApp: +86 151 1396 2245